Shipping policy

We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Every order is carefully reviewed and undergoes a quality inspection before dispatch to ensure it meets our standards.

Orders are typically processed within 1–3 business days. During peak periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping

We offer FREE Standard Shipping on all orders within the United Kingdom.

Estimated delivery time is 4–10 business days, depending on your location and the fulfillment centre handling your order.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, including courier delays, adverse weather conditions, or periods of high demand.

Order Tracking

Once your order has been dispatched, you'll receive a tracking email allowing you to follow your shipment until delivery.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. SANDELISA is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible at contact@sandelisa.com. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost or Delayed Shipments

If your order appears to be significantly delayed or you believe it has been lost in transit, please contact us at contact@sandelisa.com. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Information

For any questions regarding shipping or your order, please contact:

SANDELISA
Operated by MCCOMPANY LTD
Company Number: 16166428
United Kingdom

Email: contact@sandelisa.com